Terms Delivery (Mainland UK) For products that are in stock, we aim to dispatch the same day using a DPD next day service. However, depending on the volume of work and the time the order is received this might not always be the case. In most cases a signature will be required upon delivery. For items that are not in stock, lead times will vary according to manufacturing demands. On average orders that need to be manufactured will be fulfilled in 2-6 weeks. Delivery (International) We can offer international shipping on all our products. Courier prices do vary depending on the destination so please contact us with your delivery address for a quotation. Email: sales@avouk.com Telephone: 01604708101 Please be aware that you may be charged handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the recipient. Avo UK Ltd has no control over these charges, as customs policies and import duties vary widely from country to country. Returns We are aware that sometimes circumstances change so with proof of purchase returns will be accepted up to 14 days after receipt. Any returns will need to go through the correct supply chain, so you have purchased an item through a distributor the return will need to go through them. For a return or exchange please ensure the product is in its original condition and packaging. Products that have been used or fitted cannot be accepted. Avo UK Ltd Disclaimer Avo UK Ltd manufacture and produce high performance dampers and suspension kits for the aftermarket. Avo UK Ltd is not responsible for your vehicle. If the products produced are not fitted correctly or if they are misused they will not function correctly. It is the responsibility of the person or persons installing the components to determine the suitability for that particular application. The information on our website is for general purposes only. While our ambition is to keep information up to date and correct it is used strictly at your own risk. The information provided on third party websites is not in our control and we do not necessarily endorse the views or the information presented by them. Avo UK Ltd Warranty Avo UK Ltd do our upmost to ensure that the products made are manufactured to the highest stands using the best materials available. We offer a 12-month warranty from date of purchase against manufacturing defects. In the unlikely event of a warranty claim, the company will require evidence of purchase. If the parts were purchased through a distributor then it will be them that the claim needs to come from. The distributor can forward parts and our quality department will assess any relevant claim. Avo UK Ltd will, at its discretion, repair or replace components which are part of a valid claim. This warranty will not be valid if there is evidence of incorrect installation or any indication that the unit has been tampered with. All parts will require a covering letter giving details of the failure. Receipt of the unit will be acknowledged, and the company will endeavour to respond as quickly as possible. This warranty does not apply if the dampers have been used on track or in competition environments. Avo UK Ltd is committed to constantly improving both the product and the service provided. As a result we need customer feedback to ensure we are providing the best service possible. If you would like us to inspect your dampers or feel you have a warranty claim please send them to the following address. Avo UK Ltd Caswell Road Brackmills Industrial Estate Northampton NN4 7PW